Effect of digitization of medical case files on doctor patient relationship in an Out Patient Department setting of Northern India: A comparative study






Electronic Health Records, Primary Healthcare, Physician Patient Relationship, Patient Satisfaction, India

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Original Article



Background: Digitization of health records and health delivery processes in health care settings may have an impact on the Patient-Physician communication, wait times, that affect the overall patient satisfaction with the health care services. Aim & Objective: We ascertained the effect of digitization of medical case files on the doctor patient relationship (DPR) domain of patient satisfaction at an urban primary health center in India. Settings and Design: Comparative, cross-sectional study in primary health centres. Methods and Material: The patient satisfaction was compared between the patients attending the Public Health Dispensary (PHD) that uses digitized medical case file system and a Civil Dispensary (CD) which follows the conventional paper based medical records, using a Patient Satisfaction Questionnaire (PSQ). Statistical analysis used: Univariate analysis was done by chi-square test and adjusted analysis was done by multiple linear regression. Results: Patient satisfaction in DPR was found to be same between the digitized medical case files based and conventional OPD (p=0.453). Significantly higher overall patient satisfaction was reported in the conventional paper based OPD than the digitized OPD (p<0.001). Conclusions: Patient satisfaction towards the doctor-patient relationship (DPR) was same between paper based OPD and the digitized medical case files based OPD.

How to Cite

Gandhi P A, Goel K, Gupta M, Singh A. Effect of digitization of medical case files on doctor patient relationship in an Out Patient Department setting of Northern India: A comparative study. Indian J Community Health [Internet]. 2022 Dec. 31 [cited 2023 Feb. 6];34(4):477-82. Available from: https://iapsmupuk.org/journal/index.php/IJCH/article/view/2408


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